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Account & Ordering

Who can open a wholesale account?

We supply authorized retail pet stores, aquarium shops, groomers, veterinary clinics, and other approved pet specialty commercial operations.

What payment terms do you offer?

New accounts are prepaid unless otherwise approved.

When are invoices due?

Invoices are due according to the payment terms shown on your account and invoice.

Do you sell directly to the public?

No. We distribute exclusively to retail pet businesses.

Is there a minimum order amount?

Yes. Minimum opening order and reorder amounts may apply depending on your region and shipping method. Please contact your sales representative for details.

How do I apply for a wholesale account?

Complete our online dealer application form and provide your business information, tax details, and store information. A territory sales representative will contact you once your application is received.

How long does account approval take?

Most applications are reviewed within 1–3 business days.

Are prices subject to change?

Yes. Prices may change without notice due to supplier costs, exchange rates, or market conditions.

Can orders be cancelled or modified?

Orders may only be changed or cancelled prior to shipment confirmation. Special orders cannot be cancelled.

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Sales Representative Support

What types of products are your sales reps familiar with?

Our team has knowledge across a wide range of pet categories, including aquatics, reptiles, habitats, filtration systems, lighting, and other specialty pet care products.

Can your sales reps help recommend products for my store?

Absolutely. Our representatives can recommend products based on your store type, customer base, market trends, and budget to help support your business needs.

Do your sales reps stay updated on new products?

Yes. Our team regularly receives product training and updates on new arrivals, product features, and industry trends to better support our retail partners.

Can sales reps explain product features and benefits?

Yes. Our representatives can provide detailed information on product usage, key selling points, features, and best practices to help your staff and customers better understand the products.

Do your sales reps provide merchandising advice?

Yes. Our team can offer guidance on product placement, category organization, and display ideas to help improve product visibility and sales potential.

Can I contact my sales rep for support after ordering?

Of course. Your sales representative is available to assist with product questions, ordering support, and general account assistance both before and after purchase.

Do your sales reps work with independent pet stores?

Yes. We proudly support independent pet retailers and work closely with stores of all sizes throughout the pet specialty industry.

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Shipping & Delivery

Do you offer free shipping?

Free shipping may be available depending on your region and order size. Please contact your sales representative for details.

Which carriers do you use?

We ship with trusted carriers to help ensure safe and timely delivery based on your location and order size.

Do you ship across Canada?

Yes. We ship to approved retail locations across Canada.

What should I do if my shipment arrives damaged?

Please inspect all shipments upon arrival and report any damages within 72 hours, including photos, so we can assist you promptly.

Are shipping charges refundable?

No. Shipping charges are non-refundable.

Do you ship to residential addresses?

We primarily ship to approved commercial retail locations and business addresses.

Are there additional shipping charges for oversized items?

Yes. Oversized items or pallet shipments may require additional freight charges depending on destination and carrier requirements.

Can weather or carrier delays affect delivery times?

Yes. Delivery estimates are not guaranteed and may be affected by weather conditions, holidays, or carrier-related delays.

Can I combine multiple orders into one shipment?

Whenever possible, we will consolidate multiple orders into a single shipment.

How are temperature-sensitive items handled?

Temperature-sensitive products may require special packaging or shipping methods depending on the season and destination.

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Returns, Warranties & Availability

Do you offer warranties?

Warranty coverage varies depending on the manufacturer and product category.

Do you guarantee product availability?

We make every effort to maintain inventory levels; however, product availability is not guaranteed and may change without notice.

Are special order items returnable?

No. Special order, clearance, and discontinued items are considered final sale.

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Want to join us?

Fill out the Dealer Application form to become

a memeber today!

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